TriTel Terms & Conditions

1. Introduction

This is TriTel's summary of terms and conditions of its standard form of agreement ("T&Cs") relating to use of its payphones ("Payphones") and its multifunction centres ("MFCs").

These T&Cs are made in accordance with the Telecommunications (Standard From of Agreement Information) Determination 2003, and the Telecommunications Act 1997. They are binding on TriTel and its casual customers who use any of TriTel's Payphones and MFCs. Customers are obliged to comply with these T&Cs even if they do not have a copy or have not read the T&Cs.

TriTel may vary the T&Cs without prior notice to customers, except in circumstances where the variations are detrimental to customers. In such case, TriTel will publish reasonable notice of the changes on its website before such changes become effective.

If a customer has difficulty reading information written in English or requires a hard copy of these T&Cs in large print form, the customer may contact TriTel via it's customer service number 1800 874 835 (1800 TRITEL) and request a copy in large print form.

2. Type and cost of services provided by TriTel

TriTel provides Payphones and MFCs at various locations for members of the public to make telephone calls or utilise e-mail, SMS, TTY or Internet services. The Payphones and MFCs are either owned by TriTel and located on a site pursuant to a site licence agreement with the site owner, or rented to other entities who undertake to maintain and operate the Payphones pursuant to a payphone rental agreement.

Customers of TriTel Payphones, including the payphone function of the MFCs, may make various types of telephone calls. The types of calls, access and related costs are described in the table below.

Type of Call	Access	Cost
Local	Dial the local number in the local area	50cents per 15 minute call
National	Dial the relevant national area code followed by the telephone number	50cents per minute
International	Dial the international access code of 0011 followed by the desired country code and telephone number	Call cost per minute displayed on screen after dialing number
Mobile	Dial the national mobile number	$1.00 for the first minute and 50c for every 30 seconds thereafter
1800 numbers	Dial the desired number commencing with 1800	50 cents per 15 minute call, with the exception of 1800REVERSE and 1800 TriTel which do not require any payment at the payphone
Credit card calls	Dial *1 and wait for instructions	Call cost varies according to country called. Note that this is a premium service and higher charges apply
Calling card calls	Dial the access number on the card and wait for instructions	A local or 1800 fee applies each 15 minutes
TriTel Smart Card	Insert card with chip facing up and away. Available credit will be displayed on screen	Call costs are the same as coins
TriTel customer service	1800 874 835	Free

Types of service, access and related costs associated with non-telephone functions of the MFCs are described in the table below.

Type of Service	Access	Cost
E-Mail - send only	Press icon on screen and follow instructions	50cents
SMS - send only	Press icon on screen and follow instructions	50cents
TTY - send & receive	Press icon on screen and follow instructions	Call cost is the same as a TriTel payphone (above)
Internet Browsing	Press icon on screen and follow instructions	Cost shown on screen

In TriTel's absolute discretion, it may grant and process a refund to a customer who experiences a fault in any of the above services that results in the loss of money to the customer. However, no refund will be provided where the Payphone or MFC has been tampered with or incorrectly used by the customer.

3. Customer enquiry and dispute resolution

All enquiries and complaints regarding TriTel's services or charges should be directed to the TriTel Customer Service Centre on 1800 874 835 (1800 TRITEL), which is open Monday to Friday 9.00am to 5:00pm Eastern Daylight Saving Time, excluding public holidays.

Enquiries and complaints are generally dealt with while the customer is on the phone with a Customer Service Representative. Any escalated enquiries or complaints are generally resolved within 5 business days.

Should you not receive a satisfactory solution to your enquiry or complaint and your dispute remains unresolved, the Telecommunications Industry Ombudsman (TIO) is available to you free of charge. Further, the Office of Fair Trading in each State or Territory may also investigate unresolved complaints.

4. Your personal information

TriTel strives to comply with the Privacy Act 1988 ("Privacy Act"). The Privacy Act governs the way we collate and use your personal information, and respect your privacy.

From time to time, TriTel may need to collect personal information in order to provide its services to customers. The types of personal information that TriTel collects will depend on the nature of the dealings between the customer and TriTel. For example, if TriTel agrees to refund credit to a customer as a result of a faulty service, TriTel may need to collect information such as customer's name, telephone number and postal address.

Any personal information collected is stored securely on our systems and is securely deleted after a reasonable time.

5. Other matters

TriTel will use reasonable endeavours to provide is services in the manner contemplated but makes no guarantees in this regard. TriTel makes no warranties, express or implied, to the effect that the services will be available, uninterrupted or error-free.

To the fullest extent permitted by law, TriTel excludes and limits any and all liability that may arise relating to the use or attempted use of any of its services and to or involving any relevant intermediate local carriers or other parties in connection with the provision, attempt to provide, cancellation, suspension or failure of the services.

TriTel's services may not be used to transmit any defamatory, offensive, abusive, indecent, menacing, illegal or hoax material. TriTel's equipment must not be tampered with or defaced in any way.